{"id":43,"date":"2016-02-22T13:14:06","date_gmt":"2016-02-22T12:14:06","guid":{"rendered":"http:\/\/wp.internationalstudy.nl\/?page_id=43"},"modified":"2024-10-17T09:10:36","modified_gmt":"2024-10-17T07:10:36","slug":"een-klacht-indienen","status":"publish","type":"page","link":"https:\/\/www.internationalstudy.nl\/en\/landelijke-commissie\/een-klacht-indienen\/","title":{"rendered":"Filing a complaint"},"content":{"rendered":"<p>When you are of the opinion that an institution is not acting in accordance with the Code of Conduct, you can file a complaint with the National Commission. If you are a student, you can lodge a complaint with the Commission. Educational institutions (or another organizations) can also file a complaint. Please use the following format when filing a complaint or petition. Filing a complaint with the National Commission is only possible when you have submitted the complaint to the institution first.<\/p>\n<p><a href=\"https:\/\/www.internationalstudy.nl\/wp-content\/uploads\/2024\/02\/format-klachtbrief-EN.doc\" rel=\"\">format complaint (in English)<\/a><a href=\" http:\/\/wp.internationalstudy.nl\/wp-content\/uploads\/2016\/09\/format-klachtbrief-EN.doc Bestandsnaam: format-klachtbrief-EN.doc Bestandstype: DOC Bestandsgrootte: 34 kB Permanent verwijderen Bijwerken Verberg panel Taal NederlandsEnglish\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-104\" src=\"http:\/\/wp.internationalstudy.nl\/wp-content\/uploads\/2016\/02\/Microsoft-Word-2013-icon.png\" alt=\"Microsoft-Word-2013-icon\" width=\"39\" height=\"39\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Tips for filing a complaint with the National Commission:\u00a0<\/strong><\/p>\n<ol>\n<li>Use the format for the complaint;<\/li>\n<li>Keep your complaint short: maximum three pages;<\/li>\n<li>Explain why you think the higher educational institution has violated one or more articles of the Code of Conduct;<\/li>\n<li>Be clear and precise about the situation: state the fact(s) with relevant date(s) and details;<\/li>\n<li>Conclude your complaint wiht a clear formulation of your expectations;<\/li>\n<li>\u00a0Attach copies of:<\/li>\n<\/ol>\n<ul style=\"list-style-type: square;\">\n<li>your residence permit;<\/li>\n<li>documents which support your complaint;<\/li>\n<li>the complaint you have sent to the higher educational instiution;<\/li>\n<li>the decision or reaction you have received on your complaint from the educational institution.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Do you need more information?<\/strong> Watch the short video. In the video the complaint procedure\u00a0is explained step by step and\u00a0who, when and why a complaint can be lodged by the National Commission.\u00a0The video is produced by three students of the Hanze Hogeschool\u00a0Groningen.<\/p>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/PimVMNSwbT4\" width=\"425\" height=\"350\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>When you are of the opinion that an institution is not acting in accordance with the Code of Conduct, you can file a complaint with the National Commission. If you are a student, you can lodge a complaint with the Commission. Educational institutions (or another organizations) can also file a complaint. Please use the following [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":16,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.internationalstudy.nl\/en\/wp-json\/wp\/v2\/pages\/43"}],"collection":[{"href":"https:\/\/www.internationalstudy.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.internationalstudy.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.internationalstudy.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.internationalstudy.nl\/en\/wp-json\/wp\/v2\/comments?post=43"}],"version-history":[{"count":31,"href":"https:\/\/www.internationalstudy.nl\/en\/wp-json\/wp\/v2\/pages\/43\/revisions"}],"predecessor-version":[{"id":2247,"href":"https:\/\/www.internationalstudy.nl\/en\/wp-json\/wp\/v2\/pages\/43\/revisions\/2247"}],"up":[{"embeddable":true,"href":"https:\/\/www.internationalstudy.nl\/en\/wp-json\/wp\/v2\/pages\/16"}],"wp:attachment":[{"href":"https:\/\/www.internationalstudy.nl\/en\/wp-json\/wp\/v2\/media?parent=43"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}