Complaints

Procedure
If you are of the opinion that an educational institution does not act in accordance with the code of conduct you should first submit a complaint to the competent authority of the educational institution. The educational institution will ensure that existing or, if necessary, new internal complaint procedures are open for complaints within the framework of the code of conduct.

If you are of the opinion that the educational institution has not handled a complaint properly or if you still believe that the educational institution does not comply with the code of conduct, you can submit the reason for the complaint and the response from the educational institution to the National Commission.

Send your complaint, mentioning the word ‘complaint’ under subject, to:

National Commission
Postbus 260
9700 AG Groningen
The Netherlands